How to maximize use of your ERP System by Users - Q&A

Pam Washbon June 16, 2016

Part 5 of a 5 part blog series

I recently sat down and interviewed a Consultant with over 25 years in Manufacturing ERP systems experience to get their insight into how organizations can maximize the use and efficiency of their enterprise resource planning software. The key takeaways from our conversation proved that end user knowledge and adoption of best practices are pertinent to getting the most out of your ERP tool. Read our full interview below for more tips and information that you can use to maximize the benefits of your ERP system.

Q: There are several factors that contribute to companies not utilizing their ERP system to its full potential. Can you name one of the key factors that effects the success of sustaining an ERP system that is often overlooked?

A: Continuing education for end users is one factor that is often overlooked.


Q:  Why do you think it is overlooked?

A: There are a number of reasons. Budget restrictions, lack of understanding that it is critical, and of course, time restrictions.


Q: Why do you feel that is important?

A: When upgrades are rolled out, there are many new features that are not acknowledged or implemented because of lack of End User knowledge. Also, when there is End User turnover, most companies do not have a formal education in place for new users. New employees are just taught the bare necessities to be able to get their job done.


Q: How often do you think companies should train their end users on their existing ERP solutions?

A: At a minimum, annual training for the end users. This training should also review business processes. It is important to involve all departments so they can see how their processes directly affect others. Obviously when there are upgrades, training should be done to educate users on new features and functionality. It is also a good idea to have “Power Users” in each department who can be act as an internal training resource, who know the tool inside-and-out.


Q: Do you have any other suggestions that you feel would make End Users more knowledgeable and ultimately capitalize on more of the functions of their ERP system?

A: Join Users Group Communities, LinkedIn Product Groups and keep communicating with your consultant. Having these resources and other expert users in your personal toolbox will help End Users expand their own knowledge, and get answers to any questions they may have. Many consultants can also deliver education in a variety of methods, including virtually and in-house. Consultants also have access to more valuable resources including Content Management programs within certain ERP systems that includes simulation, process simulations, training documentation, process documents, as well as training and assessments. Staying up to date on best practices provide so many benefits to the End User, and the company as a whole.


We hope you have enjoyed the last part of our 5 part ERP Blog Series. B-WI has successfully implemented over 400 ERP systems and worked with customers of all size, across the globe. We understand the manufacturing industry and have developed proven methodologies to assist our customers in all areas of their business. Contact us for additional information and resources on how to start your Enterprise Resource Planning project.

Download our slideshare which summaries and compiles the entrire 5 part ERP Best Practices Blog Series.


Topics Revenue Growth Enterprise Resource Planning