Part 1 of a 5 part blog series
Finding the right ERP Consultant is critical to the success of your project. After all, your company has made a
significant investment in both time and money to ensure that your desired results will be achieved and the implementation successful.
But how do you determine if the ERP Consultant will be a good fit for your needs and have a positive impact on the project by keeping it on schedule and on budget all while providing your company with the appropriate tools to maximize your investment for years to come? You'll need a consultant with a combination of the following qualities.
- Experience – Does the ERP consultant have extensive experience in technology, industry and companies similar and the same size as yours? Do they have a large numbers of previous implementations? The experience of both the consultant, firm and product solution should be given considerable review. They should be able to provide references and have completed numerous implementations. You want both a proven product and a highly knowledgeable consultant.
- Industry Focus - Many ERP systems now have specialized verticals within an industry. It is important for your Consultant and chosen software to have experience in your industry and be knowledgeable in specific verticals. For example, an Aerospace & Defense manufacturer will have much different requirements and regulations than a Pharmaceutical company. Make sure your consultant is familiar with your specific needs.
- Methodology – Successful implementations are a direct result of proven and repeated methodology processes. Your consultant should have a track record of performance of their standard methodology based on years of development.
- Business Process Knowledge – ERP projects involve review and redesign of your business processes. You need a consultant that understands both best practices in business processes, as well as knowledge of your industry and how your goals and needs can be obtained within their ERP offering.
- Ongoing Support – ERP projects need support before, during and after implementation. A strong support model, both from the Consultant and product company are critical to ensure the adoption of new processes, training of users, and to maximize the ERP system for quicker return on investment.
- Cultural Compatibility – Too often overlooked, is the fit between the ERP consultant and the company conducting the project. Does the consulting company respect, value and have a similar company culture to yours? The culture of the ERP Consultant will have a direct impact on your project and they will be interacting with many members of your organization. Make sure it is a culture you want to be a part of and that coincides with your company’s philosophy.
The collaboration of your ERP Solution, consultant and your organization should be given careful consideration, in order to make your project successful and maximize your investment. For additional reading, download the whitepaper "Achieve Operational Excellence by Making Better Decisions". Contact Barry-Wehmiller International for a business process assessment or for additional information on how to start your Enterprise Resource Planning project. Another version of this blog was posted on www.erpvar.com on November 17, 2016 as ERP Implementation Consultant Evaluation: 6 Questions to Ask.